Who is involved

The parties involved in the Project (EDINA, MIMAS, NLN Materials Team, JISC RSCs, GL) had various roles as outlined below.

EDINA

• Managed the NLN Learning Materials Delivery Project within the financial constraints of the project funding.
• Led on the user support side of the project.
• Facilitated communication between members of the project team.
• Ensured that an effective pilot service was delivered to the post-16 community.
• Drew up user support model agreed by all parties.
• Worked with RSCs to implement user support model.
• Hosted a back-up for the CAT and the learning materials.
• Provided helpdesk 1 support to RSCs.
• Provided training and liaison support to RSCs.
• Provided online documentation for RSCs and colleges.
• Provided online web forms for use by RSCs and colleges.
• Provided content to the NLN Materials Team for website providing information for RSCs [from April 2003].

MIMAS

• Led on the technical implementation side of the project.
• Installed the CAT system and the learning materials at MIMAS.
• Provided lead site implementation of pilot service to the community.
• Migrated Phase 1 materials to the live CAT.
• Tested Phase 2 materials in the CAT before the NLN Materials Team signed them off.
• Uploaded Phase 2 materials to the live CAT.
• Worked with GL and NLN Materials Team to resolve issues that arose with the use of the CAT.
• Provided helpdesk 2 support.
• Granted download privileges to nominated college staff, RSCs and others nominated by NLN Materials Team.
• Resolved technical queries sent by helpdesk 1 at EDINA.

NLN Materials Team

• Commissioned GL to undertake required development work on the CAT.
• Provided MIMAS with quality assured Phase 1 materials.
• Provided MIMAS with quality assured Phase 2 materials, and signed them off only after MIMAS had tested them in the CAT.
• Responded to helpdesk 1 content-related queries sent from EDINA.
• Liaised with content suppliers.
• Provided content-related training for RSCs and colleges.
• Worked to promote the NLN materials to colleges.

RSCs (Regional Support Centres)

• Contacted colleges in their regions to encourage and support the download of the NLN materials.
• Assisted college staff to identify the learning materials of relevance to their individual colleges.
• Encouraged the establishment of in-house support teams in colleges.
• Answered queries from the in-house team at their colleges and solved queries where possible.
• Forwarded unresolved queries to helpdesk 1 at EDINA.
• Forwarded responses to queries coming from helpdesk 1 to college staff.
• Forwarded names of nominated representatives, plus those who need download privileges in the RSC, to helpdesk 1.
• Kept colleges informed of NLN developments.
• Sent feedback to EDINA on queries received and NLN-related developments in colleges.

Granada Learning

• Updated and developed the CAT software on request from NLN Materials Team.
• Liaised with the MIMAS team to solve any technical problems encountered.