NLN Learning Materials User Support Model
This project uses a hierarchical user support model that
maintains existing in-house support networks and aims to build links between
the colleges, RSCs (Regional Support Centres) and the Data Centres.
1. A College User contacts their local in-house support team with a query
or problem. If the support team cannot answer the query or problem, they
pass it on to their local RSC.
2. RSC solves the problem if possible and replies to the user.
3. If RSC cannot answer the problem, they send it to the EDINA helpdesk.
4. EDINA resolves the query, or brings in MIMAS and/or NLN-Materials Development
Team where necessary to resolve the problem, and replies to the RSC, which
responds to the user.
NLN Learning Materials Online Help
For advice and guidance on how to use the NLN learning materials, please
visit the support section of the NLN web site, http://www.nln.ac.uk.
Each college will have a number of nominated representatives who will
be able to download the NLN learning materials to their local network.
The RSCs are working with the NLN project team to ensure that the nominated
representatives are able to download the materials. If you have any queries
regarding your College and access to the NLN materials, please contact
your local in-house support team (likely to be your ILT Champions) or,
failing this, your local RSC.