NLN Learning Materials User Support Model

This project uses a hierarchical user support model that maintains existing in-house support networks and aims to build links between the colleges, RSCs (Regional Support Centres) and the Data Centres.

1. A College User contacts their local in-house support team with a query or problem. If the support team cannot answer the query or problem, they pass it on to their local RSC.
2. RSC solves the problem if possible and replies to the user.
3. If RSC cannot answer the problem, they send it to the EDINA helpdesk.
4. EDINA resolves the query, or brings in MIMAS and/or NLN-Materials Development Team where necessary to resolve the problem, and replies to the RSC, which responds to the user.

NLN Learning Materials Online Help

For advice and guidance on how to use the NLN learning materials, please visit the support section of the NLN web site, http://www.nln.ac.uk.

Nominated representatives

Each college will have a number of nominated representatives who will be able to download the NLN learning materials to their local network. The RSCs are working with the NLN project team to ensure that the nominated representatives are able to download the materials. If you have any queries regarding your College and access to the NLN materials, please contact your local in-house support team (likely to be your ILT Champions) or, failing this, your local RSC.