TitleSupport for users within an educational or e-learning context
Publication TypeBook Chapter
Year of Publication2012
AuthorsOsborne, Nicola
EditorDobreva, Milena, O'Dwyer Andy, and Feliciati Pierluigi
Book TitleUser Studies for Digital Library Development
Publisherfacet publishing
ISBN Number978-1-85604-765-4
Keywordsuser support

Social media offers the potential for educators and institutions to engage with students and other stakeholders in new ways. In this article we will explore the typical functions of tools such as blogs, instant messaging, and status broadcasting platforms, and examine their use.