|Title||Support for users within an educational or e-learning context|
|Publication Type||Book Chapter|
|Year of Publication||2012|
|Editor||Dobreva, Milena, O'Dwyer Andy, and Feliciati Pierluigi|
|Book Title||User Studies for Digital Library Development|
Social media offers the potential for educators and institutions to engage with students and other stakeholders in new ways. In this article we will explore the typical functions of tools such as blogs, instant messaging, and status broadcasting platforms, and examine their use.